Smoby Garden Kitchen

Thank you for choosing Shavonne for your shipping needs. We strive to provide efficient and reliable shipping services to our valued customers. Please read the following Shipping Policy to understand our handling time, transit time, shipping charges, order cut-off, and working hours.

1. Handling Time: We aim to process and pack your orders as quickly as possible. Our standard handling time is 3-4 business days from the time the order is placed. Please note that this does not include weekends or public holidays.

2. Transit Time: Once your order has been processed and shipped, the estimated transit time is 24-48 hours within the United Kingdom (UK). Please keep in mind that transit times may vary depending on the destination and any unforeseen circumstances beyond our control.

3. Shipping Charges: Free shipping on all orders within mainland UK. For orders outside mainland UK, we charge a flat shipping fee of £5. This fee is subject to change without prior notice, so please refer to the checkout page for the most up-to-date information regarding shipping charges.

4. Order Cut-Off: To ensure timely processing and shipment of your order, please place your order before the designated cut-off time. Our order cut-off time is based on the UK time zone (GMT or BST, depending on the season) and is set at 5pm. Orders placed after this time will be processed on the next business day.

5. 24/7 Working Days: We are proud to offer round-the-clock service for order processing, customer support, and inquiries. Our team is available to assist you 24 hours a day, 7 days a week. Please feel free to contact us via sales@shavonne.co.uk with any questions or concerns you may have, and we will respond as soon as possible.

Note: During peak seasons or special promotions, handling and transit times may vary. Any such changes will be communicated on our website or during the checkout process.

We appreciate your understanding and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. Your satisfaction is our top priority.

Thank you for choosing Shavonne for your shipping needs!